Emergency Response

To report an energy or environmental emergency or complaint, please call

1-800-222-6514 (Energy and Environmental Emergency 24-Hour Response Line).

When calling, please provide as much detail as possible about the emergency or complaint:

  1. Location – If possible, provide the legal land location; otherwise, provide the general location of the emergency.
  2. Description of the emergency or complaint – Describe the impact or nature of the emergency or complaint.
  3. Source of the emergency or complaint – Are you aware of or were you able to determine the source of the emergency or complaint? If not, can you describe what type of industrial activity is in the area (i.e., oil and gas, agriculture, manufacturing, etc.)?

If reporting emergencies from outside Alberta, Saskatchewan or B.C., please call 780-422-4505

Each call is triaged and the information is forwarded to the Alberta Energy Regulator for a response. The timing and nature of the response will be dependent on the situation.

Note: Do not put yourself in personal danger to determine any of the above information. The compliance officers who answer the 24-hour response line will notify the appropriate agency and if warranted, emergency responders will be dispatched.

A complaint is any notification from a stakeholder regarding an operation, site, or facility under the jurisdiction of the AER that is believed to be causing, has caused, or might cause an adverse impact to public safety, the environment, or personal property.

If you have an inquiry or regulatory question, please contact the customer contact centre at 1-855-297-8311 (toll-free) or inquiries@aer.ca